Shipping Information

Free Shipping on Orders of $70 or More

Offer limited to web and telephone orders shipped Expedited Parcel Post within Canada.
If you order $70 or more before tax in Canada, you qualify for free shipping.(Except Canada Territory)
Under these amounts, shipping costs is $5.95 in Canada, and $13.95 in the continental USA
Free shipping is automatically calculated during your checkout.
Free shipping does not apply to international orders; international shipping is charged at the actual rate.
Gift cards and taxes do not count toward order total for free shipping eligibility.
Orders must meet Canada Post's size and weight requirements (no dimension greater than 1 metre, weight less than 30kgs) so oversize items will not usually qualify for free shipping.
Hazardous goods shipments are not eligible for free shipping.

*International delivery time varies.

*Certain areas may have longer delivery standards.

Wrong Address, refused or Undeliverable Parcels

If we have shipped your products and then it was returned to us due to a wrong address, refused or undeliverable parcels it shall be the responsibility of the customer to pay all costs associated with the delivery. Make sure that you have the proper shipping address before ordering. VitaShop is not responsible for undeliverable packages due to an Incorrect Address ore Refused parcel.

Shipping within Canada

Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Toronto, ON and take one business day to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

Orders are usually shipped on same day they are received. If you order before 12:30pm EST your order will usually leave the same day. In Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-5 business days in the West and the East. Canadian orders are shipped by Canada Post Expedited Parcel.

*Please note that orders shipped to the Yukon, NorthWest Territories, Newfoundland & Labrador is $15.99 and Nunavut is may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.

Method		Delivery
CanadaPost Expedited Parcel
ON, QC		1-3 business days
AB, BC, SK, MB, NB, NL, NS, PE		3-5 business days
*NT, NU, YT*		7-12 business days
Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

Shipping to the USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties,taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

MEC is unable to provide estimates for customs fees. Check with your local customs office for more information.

In the US delivery time is 7-12 business days. US orders are shipped by insured airmail or surface. Tracking does not apply to these shipping methods.

Method	Weight	Rate	Delivery
*Expedited Parcel™ - USA*	0.1kg~ 1.5kg	$13.95	7-12 business days
	Weight over 1.5kg	Actual rate	7-12 business days
Xpresspost™ - USA		$32.99	4-10 business days
Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

*Some USA orders may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.

International Shipping

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit the Canada Post website.

VitaShop.ca is unable to provide estimates for customs fees. Check with your local customs office for more information.

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items. *Please note that orders shipped to remote locations may carry an additional shipping charge. You will be contacted by email if this applies.

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