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Shipping Information

 

 

Free Shipping on Orders of $70 or More

 

  • Offer limited to web and telephone orders shipped Expedited Parcel Post within Canada.
  • If you order $70 or more before tax in Canada, you qualify for free shipping.(Except remote locations)
  • Under these amounts, shipping costs is Flat $5.95 in Canada
  • Free shipping is automatically calculated during your checkout.
  • Free shipping does not apply to international orders; international shipping is charged at the actual rate.
  • Gift cards and taxes do not count toward order total for free shipping eligibility.
  • Orders must meet Canada Post's size and weight requirements (no dimension greater than 1 metre, weight less than 30kgs) so oversize items will not usually qualify for free shipping.
  • Hazardous goods shipments are not eligible for free shipping.

*International delivery time varies.

*Certain areas may have longer delivery standards.

 

Wrong Address, refused, Unclaimed or Undeliverable Parcels

If we have shipped your products and then it was returned to us due to a wrong address, refused, unclaimed or undeliverable parcels it shall be the responsibility of the customer to pay all costs associated with the delivery.  Make sure that you have the proper shipping address before ordering.  VitaShop is not responsible for undeliverable packages due to an Incorrect Address or Refused parcel.

 

 


 

 

Shipping within Canada

Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Toronto, ON and take one business day to process, in addition to the delivery times shown. Isolated and remote areas may take longer.

Orders are usually shipped on same day or at most three days they are received. In Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-5 business days in the West and the East.  Canadian orders are shipped by Canada Post Expedited Parcel.

*Please note that orders shipped to the Yukon, NorthWest Territories, Newfoundland & Labrador is $15.99 and Nunavut is may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.

 

 

Method

Delivery

CanadaPost Expedited Parcel

ON, QC

1-3 business days

AB, BC, SK, MB, NB, NL, NS, PE

3-5 business days
NT, NU, YT 7-12 business days

Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

* Delivery times are approximate and based on information from Canada Post. Canada Post might delay shipping which is beyond VITASHOP.CA's control.

 


 

 

Shipping to the USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties,taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

We are unable to provide estimates for customs fees. Check with your local customs office for more information.

In the US delivery time is 7-12 business days.  US orders are shipped by insured airmail or surface.  Tracking does not apply to these shipping methods.

Method

Weight

Rate

Delivery

Expedited Parcel™ - USA 0.1kg~ 1.5kg $19.99 7-12 business days
Weight over 1.5kg Actual rate 7-12 business days

Xpresspost™ - USA

$32.99 4-10 business days

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

*Some USA orders may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.

 


 

International Shipping

Orders going to international destinations are shipped by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit the Canada Post website.

VitaShop.ca is unable to provide estimates for customs fees. Check with your local customs office for more information.

 

Please note:

Vitashop.ca is not responsible for any custom fees and/or impounding of an order. Please check with your local customs office as it is the sole reponsibility of the purchaser.

 


 

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items. *Please note that orders shipped to remote locations may carry an additional shipping charge. You will be contacted by email if this applies.

 


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